The new iMacs are sleek and sightly. They’re filled with high-end hardware. And reportedly, many of them are defective.
Apple’s quality woes seem to only to be getting worse with the holiday season wrapped up. First released in October, the iMac quickly began to show signs of trouble, with Apple’s support forums overrun with unhappy users who discovered their Mac dream machine arrived with a broken screen or would not boot.
Such woes appeared to only be the beginning. Gizmodo‘s Mark Wilson was one of many users who received a yellowed iMac. He got a replacement, only to find that one was discolored as well. Then to his dismay, he found Apple refusing to replace his unit again, instead suggesting he get it repaired.
I was informed that the company would not issue me another exchange straight from the factory. I’d, instead, need to get the iMac repaired at an Apple Store, lest I “want to waste the time and have to do this all over again.” That’s right, she basically admitted that everything coming off the line would be inflicted with the same disease.
Many other users have become frustrated with similar refusals. Writes a user named Laura:
I want the imac purchasers, who have already paid their money AND spent countless hours being fruitless with their machine set-ups and troubleshooting attempts, to be put on the top of the list for receiving brand new WORKING machines. An added bonus would be for Apple to do this kindly, respectfully, and without any attitude. We should not be out of pocket, taking time off work and energy to lug these heavy ibeasts across town looking for a repair; it’s a lemon, Apple — you made it, so please replace it. And please do it kindly, respectfully, and communicate to us the process, so that we can all stay in love with all things Apple.
As for Mr. Wilson’s iMac, it is now dead and no longer will boot. The problems that he and others are experiencing seem especially ironic giving Apple’s long track record of bragging about its unparalleled monitors — with the iMac being no exception. Apple’s website brags of the monitor, “The iMac display is designed to look great from almost any angle. A technology called in-plane switching (IPS) makes this possible. Whether you’re sitting in front of the display or standing off to the side, you’ll get a perfect picture with superb color consistency and no loss of detail.”
Early reports indicate that users who do try to get their faulty displays repaired have suffered additional issues. So it seems that currently the “ultimate display”, as Apple calls it, is stuck in an infinite loop of problems, including faulty graphics, broken screens, failures to boot, and most recently, yellowed monitors.
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